Prepaid Customer Agreement
My Verizon Wireless Customer Agreement
Thanks for choosing Verizon Wireless. In this Prepaid Customer Agreement, you'll find important information about your Service, including our ability to make changes to your Service or this agreement's terms, our liability if things don't work as planned, and how disputes are resolved. If you're signing up for Service for a minimum contract term, you'll also find information about that contract term and what happens if you cancel a line of Service early or don't pay on time.
Your Service terms and conditions are part of this agreement.
Your Plan includes your monthly allowances and features, where you can use them (your "Coverage Area"), and their monthly and pay-per-use charges. You can also subscribe to several Optional Services, like text messaging packages. Together, your Plan and any Optional Services you select are your Service. The terms and conditions for your Service can be found in the brochures that are available when you activate, or online at verizonwireless.com
How Do I Accept This Agreement?
You accept this agreement by:
- Agreeing in writing, by email, over the phone, or in person;
- Opening a package that says you are accepting by opening it; or
- Activating your Service.
When you accept, you're representing that you are at least 18 years old and are legally able to accept an agreement. If you're accepting for an organization, you're representing that you are authorized to bind that organization, and where the context requires, "you" means the organization.
If you don't want to accept, don't do any of these things.
If you do accept, you can cancel a line of Service within 14 days of accepting without having to pay an early termination fee as long as you return any equipment you purchased at the time you accepted, but you'll still have to pay for your Service through that date. If you signed up for Prepaid Service, no refunds will be granted after 14 days or if your account has been activated.
Can I Take My Wireless Phone Number to Another Carrier?
You may be able to take, or "port" your wireless phone number to another carrier. If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation. If you're a Prepaid customer, you won't be entitled to a refund of any balance on your account. If you port a number to us, please be aware that we may not be able to provide some services right away such as 911 location services. You don't have any rights to your wireless phone number except for any right you may have to port it.
Can Verizon Wireless Change This Agreement or My Service?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first. If you use your Service after the change takes effect, that means you're accepting the change.
My Wireless Device
Your wireless device must comply with Federal Communications Commission regulations, be certified for use on our network, and be compatible with your Service. Please be aware that we may change your wireless device's software, applications or programming remotely, without notice. This could affect your stored data, or how you've programmed or use your wireless device. You don't own the software in any SIM (Subscriber Identity Module) card that you may use with your Service. The SIM card software is licensed to you for use with the Service only, and we may change it remotely and without notice. If you bought a wireless device for Postpay Service from Verizon Wireless that doesn't use a SIM card, and you want to reprogram it for use with another wireless network, the default programming code is set to "000000" or "123456." But please note that your wireless device may not work with another wireless network, or the other wireless carrier may not accept your wireless device on its network. If you activate a wireless device for Prepaid Service, during the first six months (6) after activation, it can only be used for Prepaid Services.
Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.
What Charges Are Set by Verizon Wireless?
You agree to pay all access, usage and other charges that you or the user of your wireless device incurred.
Government Taxes, Fees and Surcharges
You must pay all taxes, fees and surcharges set by federal, state and local governments. Please note that we may not always be able to notify you in advance of changes to these charges.
What Are Roaming Charges?
You're "roaming" whenever your wireless device uses a transmission site outside your Coverage Area, or uses another company's wireless network. Sometimes roaming happens even when you're within your Coverage Area. There may be higher rates and extra charges (including charges for long distance, tolls or calls that don't connect) for roaming calls, depending on your Plan.
How Does Verizon Wireless Calculate My Charges?
For charges based on the amount of time used or data sent or received, we'll round up any fraction to the next full minute or depending on how you're billed for data usage the next full megabyte or gigabyte. For outgoing calls, usage time starts when you first press Send
or the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press End
or after the call disconnects. For calls made on our network, we charge only for calls that are answered, including by machines.
How and When Can I Dispute Charges?
As a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIM CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOME R SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAI LABLE AT VERIZONWIRELESS.COM), WITHIN THE 180-DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITIN G OF SUCH DI SPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.
What Are My Rights for Dropped Calls or Interrupted Service?
If you drop a call in your Coverage Area, redial. If it's answered within 5 minutes, call us within 45 days, and we'll give you a 1-minute airtime credit. Please be aware that these are your only rights for dropped calls or interrupted Service.
About My Payments
As a Prepaid customer, you may replenish your balance at any time before the expiration date by providing us with another payment. Your balance may not exceed $1,000 and you may be prevented from replenishing if your balance reaches $1,000. We will suspend service when your account reaches the expiration date and any unused balance will be forfeited.
We may charge you up to $25 for any returned check.
What if My Wireless Device Gets Lost or Stolen?
We're here to help. It's important that you notify us right away, so we can suspend your Service to keep someone else from using it. Customers who lose or damage their Prepaid device are eligible to purchase a new Prepaid PIB (Phone in the Box), new Postpay device activated on Prepaid service (at the standard price), Certified Pre-Owned device, or to use CPE (Customer Provided Equipment). The activation fees for these transactions are waived. Upon customer notification, any remaining UNEXPIRED funds will be transferred to the new Prepaid device plan.
Refill Rates and Expiration:
$15 - $29.99 - 30 days
$30 - $74.99 - 90 days
$75 - $99.99 - 180 days
$100 and above - One Year
What Are Verizon Wireless' Rights to Limit or End Service or End this Agreement?
We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (1) if you: (a) breach this agreement; (b) resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any U.S. governmental agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (e) steal from or lie to us; or, if you are a Postpay customer, (f) pay late more than once in any 12 months; (g) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven't yet billed the charges); (h) provide credit information we can't verify; or (i) are unable to pay us or go bankrupt; or (2) if you, any user of your device or any account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations; (c) "spam," or engage in other abusive messaging or calling; (d) modify your device from its manufacturer's specifications; or (e) use your Service in a way that negatively affects our network or other customers. We can also temporarily limit your Service for any operational or governmental reason.
Disclaimer of Warranties
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device. We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity.
Please be aware that if you activated your wireless device through our Open Development program, we can't vouch for the device's call quality or overall functionality.
Waivers and Limitations of Liability
You and Verizon Wireless both agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. That means neither of us will try to get any indirect, special, consequential, treble or punitive damages from the other. This limitation and waiver also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren't responsible for problems caused by you or others, or by any act of God. You also agree we aren't liable for missed or deleted voice mails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your device. If another wireless carrier is involved in any problem (for example, while you're roaming), you also agree to any limitations of liability in its favor that it imposes.
How Do I Resolve Disputes with Verizon Wireless?
We hope to make you a happy customer, but if there's an issue that needs to be resolved, this section outlines what's expected of both of us.
You and Verizon Wireless both agree to resolve disputes only by arbitration or in small claims court. There's no judge or jury in arbitration, and the procedures may be different, but an arbitrator can award the same damages and relief, and must honor the same terms in this agreement, as a court would. If the law allows for an award of attorneys' fees, an arbitrator can award them too. We also both agree that:
(1) The Federal Arbitration Act applies to this agreement. Except for small claims court cases that qualify, any dispute that in any way relates to or arises out of this agreement or from any equipment, products, and services you receive from us (or from any advertising for any such products or Services) will be resolved by one or more neutral arbitrators before the American Arbitration Association ("AAA") or Better Business Bureau ("BBB"). You can also bring any issues you may have to the attention of federal, state, or local government agencies, and if the law allows, they can seek relief against us for you.
(2) Unless you and Verizon Wireless agree otherwise, the arbitration will take place in the county of your billing address. For claims over $10,000, the AAA's Wireless Industry Arbitration ("WIA") rules will apply. In such cases, the loser can ask for a panel of three new arbitrators to review the award. For claims of $10,000 or less, the party bringing the claim can choose either the AAA's WIA rules or the BBB's rules for binding arbitration or, alternatively, can bring an individual action in small claims court. You can get procedures, rules and fee information from the AAA (adr.org), the BBB (bbb.org) or from us. For claims of $10,000 or less, you can choose whether you'd like the arbitration carried out based only on documents submitted to the arbitrator, or by a hearing in-person or by phone.
(3) This agreement doesn't allow class or collective arbitrations even if the AAA or BBB procedures or rules would. Notwithstanding any other provisions of this agreement, the arbitrator may award money or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. No class or representative or private attorney general theories of liability or prayers for relief may be maintained in any arbitration held under this agreement.
(4) If either of us intends to seek arbitration under this agreement, the party seeking arbitration must first notify the other party of the dispute in writing at least 30 days in advance of initiating the arbitration. Notice to Verizon Wireless should be sent to Verizon Wireless Dispute Manager, One Verizon Way, VC 52N061, Basking Ridge, NJ 07920. The notice must describe the nature of the claim and the relief being sought. If we are unable to resolve our dispute within 30 days, either party may then proceed to file a claim for arbitration. We'll pay any filing fee that the AAA or BBB charges you for arbitration of the dispute. If you provide us with signed written notice that you cannot pay the filing fee, Verizon Wireless will pay the fee directly to the AAA or the BBB. If that arbitration proceeds, we'll also pay any administration and arbitrator fees charged later, as well as any appeal to a panel of three new arbitrators (if the arbitration award is appealable under this agreement).
(5) If you opt for the mediation program and take part in at least one mediation session by phone, but we aren't able to settle the dispute between us, we'll pay any filing fee that the AAA or BBB charges you for arbitration of the dispute. If that arbitration proceeds, we'll also pay any administrative and arbitrator fees charged later, as well as for any appeal to a panel of three new arbitrators (if the arbitration award is appealable under this agreement).
(6) We may but are not obligated to make a written settlement offer any time before arbitration begins. The amount or terms of any settlement offer may not be disclosed to the arbitrator until after the arbitrator issues an award on the claim. If you don't accept the offer and the arbitrator awards you an amount of money that's more than our offer but less than $5,000, or if we don't make you an offer, and the arbitrator awards you an amount of money but less than $5,000, then we agree to pay you $5000 instead of the amount awarded. In that case we also agree to pay any reasonable attorneys' fees and expenses, regardless of whether the law requires it for your case. If the arbitrator awards you more than $5000, then we will pay you that amount.
(7) An arbitration award and any judgment confirming it apply only to that specific case; it can't be used in any other case except to enforce the award itself.
(8) If for some reason the prohibition on class arbitrations set forth in subsection (3) cannot be enforced, then the agreement to arbitrate will not apply.
(9) If for any reason a claim proceeds in court rather than through arbitration, you and Verizon Wireless agree that there will not be a jury trial. You and Verizon Wireless unconditionally waive any right to trial by jury in any action, proceeding or counterclaim arising out of or relating to this agreement in any way. In the event of litigation, this paragraph may be filed to show a written consent to a trial by the court.
About This Agreement
If we don't enforce our rights under this agreement in one instance, that doesn't mean we won't or can't enforce those rights in any other instance. You cannot assign this agreement or any of your rights or duties under it without our permission. However, we may assign this agreement or any debt you owe us without notifying you.
As a Prepaid customer, notices sent to you will be considered immediately received if we send them to your wireless device or to any email or fax number you've given us, or if we post them as a pre-call notification on your Service, or after three days if we mail them to the most current address we have for you. If you need to send notices to us, please send them to the Customer Service Prepaid address at verizonwireless.com/contactus.
If any part of this agreement, including anything regarding the arbitration process (except for the prohibition on class arbitration as explained in part 8 of the dispute resolution section above), is ruled invalid, that part may be removed from this agreement.
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
This agreement isn't for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws rules of that state.
Media Center and Verizon Apps
You will be responsible for all charges incurred until the Apps are deleted from your account, even if you lose or replace your phone, block Media Center/ Verizon Apps on your phone or your account is suspended. You agree: (1) to use Apps only on the phone to which they are downloaded, even if downloaded pursuant to an unlimited or other long-term subscription, unless transfers to replacement phones are explicitly permitted by Verizon Wireless; (2) not to (i) harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; (ii) provide false information or impersonate another person; and /or (iii) take any action that infringes upon any third party's copyright, trademark, patent or other intellectual property right(s); and (3) to the license agreement, if any, between you and each app developer.
Radio Frequency Emissions
Your wireless device, which contains a radio transmitter and receiver, emits radio frequency energy during use. The following consumer information addresses commonly asked questions about the health effects of wireless devices.
Are Wireless Phones and Devices Safe?
Scientific research on the subject of wireless devices and radio frequency ("RF") energy has been conducted worldwide for many years, and continues. In the United States, the Food and Drug Administration ("FDA") and the Federal Communications Commission ("FCC") set policies and procedures for wireless devices. The FDA issued a website publication on health issues related to cell phone usage where it states that, while research is ongoing, "available scientific evidence-including World Health Organization ["WHO"] findings [in the Interphone study] released May 17, 2010-shows no increased health risk due to radiofrequency (RF) energy, a form of electromagnetic radiation that is emitted by cell phones." The FDA also cites a separate National Cancer Institute program finding that, despite the dramatic increase in cell phone use, occurrences of brain cancer did not increase between 1987 and 2005. You can access the FDA website at http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm212273.htm
. You can also contact the FDA toll-free at (888) 463-6332
or (888) INFO-FDA
. The FCC has its own website publication stating that "[t]here is no scientific evidence that proves that wireless phone usage can lead to cancer or other problems, including headaches, dizziness or memory loss." This publication is available at http://www.fcc.gov/cgb/cellular.html
or through the FCC at (888) 225-5322
or (888) CALL-FCC
. The National Cancer Institute ("NCI") states that concerns about the potential health effects of using cellular phones-"and specifically the suggestion that using a cell phone may increase a person's risk of developing brain cancer-are not supported by a growing body of research on the subject." You can access NCI's review of the research at http://www.cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7
. The WHO's Interphone study is the largest study of cell and brain tumors ever undertaken. WHO summarized its conclusions concerning Interphone as follows: "Overall, no increase in risk of glioma or meningioma was observed with use of mobile phones. There were suggestions of an increased risk of glioma at the highest exposure levels, but biases and error prevent a causal interpretation. The possible effects of longterm heavy use of mobile phones require further investigation." The WHO's comments on Interphone are available at: http:// www.iarc.fr/en/media-centre/pr/2010/pdfs/pr200_E.pdf
. WHO's publication of Interphone is available at http://www.oxfordjournals.org/our_journals/ije/press_releases/freepdf/dyq079.pdf
; see also, Interphone Appendix 1 (http://ije.oxfordjournals.org/cgi/data/dyq079/DC1/1)
, and Appendix 2 (http://ije.oxfordjournals.org/cgi/data/dyq079/DC1/2)
What Does Specific Absorption Rate (SAR) Mean?
In 1996, the FCC, working with the FDA, the U.S. Environmental Protection Agency (EPA) and other agencies, established RF exposure safety guidelines for wireless devices in the United States. Before a wireless device model is available for sale to the public, it must be tested by the manufacturer and certified to the FCC that it does not exceed limits established by the FCC.
One of these limits is expressed as a Specific Absorption Rate, or "SAR." SAR is a measure of the rate of absorption of RF energy in the body. Tests for SAR are conducted with the wireless device transmitting at its highest power level in all tested frequency bands. Since 1996, the FCC has required that the SAR of handheld wireless devices not exceed 1.6 watts per kilogram, averaged over one gram of tissue. Although the SAR is determined at the highest power level, the actual SAR value of a wireless device while operating can be less than the reported SAR value.
This is because the SAR value may vary from call to call, depending on factors such as proximity to a cell site, the proximity of the wireless device to the body while in use, and the use of hands-free devices.
For more information about SARs, see the FCC's OET Bulletins 56 and 65 at www.fcc.gov/Bureaus/Engineering_Technology/Documents/bulletins, www.fcc.gov/oet/ea
. You may also wish to contact the manufacturer of your wireless device.
Can I Minimize My RF Exposure While Using My Phone or Device?
If you are concerned about RF, there are several simple steps you can take to minimize your RF exposure. You can, of course, reduce your talk time. You can place more distance between your body and the source of the RF, as the exposure level drops off dramatically with distance. The FDA/FCC website states that "hands-free kits can be used with wireless devices for convenience and comfort. These systems reduce absorption of RF energy in the head because the phone, which is a source of the RF emissions, will not be placed against the head. On the other hand, if the phone is mounted against the waist or other part of the body during use, then that part of the body will absorb more RF energy. Wireless phones marketed in the U.S. are required to meet safety requirements regardless of whether they are used against the head or against the body. Either configuration should result in compliance with the safety limit."
Also, if you use your wireless device while in a car, you can use a wireless device with an antenna on the outside of the vehicle. You should also read and follow your wireless device manufacturer's instructions for the safe operation of your wireless device.
Do Wireless Phones Pose Any Special Risks to Children?
The FDA website states that "[t]he scientific evidence does not show a danger to any users of cell phones from RF exposure, including children and teenagers." The FDA website further states that "[s]ome groups sponsored by other national governments have advised that children be discouraged from using cell phones at all. For example, the Stewart Report from the United Kingdom ["UK"] made such a recommendation in December 2000. In this report a group of independent experts noted that no evidence exists that using a cell phone causes brain tumors or other ill effects. [The UK's] recommendation to limit cell phone use by children was strictly precautionary; it was not based on scientific evidence that any health hazard exists." A copy of the UK's leaflet is available at http://www.dh.gov.uk
(search "mobile"), or you can write to: NRPB, Chilton, Didcot, Oxon OX11 0RQ, United Kingdom. Copies of UK's annual reports on mobile phones and RF are available online at http://www.iegmp.org.uk
(search "mobile"). Parents who wish to reduce their children's RF exposure may choose to restrict their children's wireless device use.
Where Can I Obtain Further Information About RF Emissions?
For further information, see the following additional resources (websites current as of April 2005).
U.S. Food and Drug Administration
FDA Consumer Magazine, November-December 2000
http://www.fda.gov (Under "c" in the subject index, select Cell Phones > Research.)
American National Standards Institute
1819 L Street NW, Suite 600
Washington, D.C. 20036
Implantable Medical Devices
A minimum separation of six (6) inches should be maintained between a wireless phone and an implantable medical device, such as a pacemaker or implantable cardioverter defibrillator, to avoid potential interference with the device.
Persons who have such devices:
- Should ALWAYS keep the wireless phone more than six (6) inches from their implantable medical device when the wireless phone is turned ON;
- Should not carry the wireless phone in a breast pocket;
- Should use the ear opposite the implantable medical device to minimize the potential for interference;
- Should turn the wireless phone OFF immediately if there is any reason to suspect that interference is taking place;
- Should read and follow the directions from the manufacturer of your implantable medical device.
For additional information, see www.fda.gov (under "c" in the subject index, select Cell Phones > Interference with Pacemakers and Other Medical Devices).
When behind the wheel, safe driving is your responsibility and it should always be your first priority. Scientific research on the subject of wireless phone use and driving has been conducted worldwide for several years. According to the National Highway Traffic Safety Administration (NHTSA), the available research indicates that using a wireless phone while driving degrades a driver's performance, whether it is a hands-free or handheld wireless phone. NHTSA advises that the "safest course of action is to refrain from using a cell phone while driving." NHTSA's policy on "Cell Phone Use While Driving," as well as Frequently Asked Questions on the subject, are available at www.nhtsa.gov
(click on "Traffic Safety" then on "Drowsy and Distracted Driving").
For your well being and the well being of those around you, you should consider turning your phone off and allowing calls to go to Voice Mail while you are driving.
If you choose to use your wireless phone while driving, several jurisdictions have adopted "hands-free" and other restrictions on the use of wireless devices while driving. It is your responsibility to know and to comply with the law in your area.
Caution: Avoid Potential Hearing Loss
Prolonged exposure to loud sounds (including music) is the most common cause of preventable hearing loss. Some scientific research suggests that using portable audio devices, such as portable music players and cellular telephones, at high volume settings for long durations may lead to permanent noise-induced hearing loss. This includes the use of headphones (including headsets, earbuds and Bluetooth? or other wireless devices). Exposure to very loud sound has also been associated in some studies with tinnitus (a ringing in the ear), hypersensitivity to sound and distorted hearing. Individual susceptibility to noise-induced hearing loss and other potential hearing problems varies.
The amount of sound produced by a portable audio device varies depending on the nature of the sound, the device, the device settings and the headphones. You should follow some commonsense recommendations when using any portable audio device:
- Set the volume in a quiet environment and select the lowest volume at which you can hear adequately.
- When using headphones, turn the volume down if you cannot hear the people speaking near you or if the person sitting next to you can hear what you are listening to.
- Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy environment, use noise-cancelling headphones to block out background environmental noise.
- Limit the amount of time you listen. As the volume increases, less time is required before your hearing could be affected.
- Avoid using headphones after exposure to extremely loud noises, such as rock concerts, that might cause temporary hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal.
- Do not listen at any volume that causes you discomfort. If you experience ringing in your ears, hear muffled speech or experience any temporary hearing difficulty after listening to your portable audio device, discontinue use and consult your doctor.
You can obtain additional information on this subject from the following sources:
American Academy of Audiology
11730 Plaza American Drive, Suite 300
Reston, VA 20190
National Institute on Deafness and Other
National Institutes of Health
31 Center Drive, MSC 2320
Bethesda, MD USA 20892-2320
National Institute for Occupational Safety and Health
Hubert H. Humphrey Bldg.
200 Independence Ave. SW
Washington, DC 20201
Voice: 1-800-CDC-INFO (1-800-232-4636)
This document as of January 30. 2014